Support
We're here to help
Have a question, hit a snag, or want to share feedback? Send us an email and a real person from our team will get back to you.
Email us
The fastest way to reach us. Include as much detail as you can so we can help right away.
support@joinvaluehive.comWe typically respond within 1–2 business days.
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are handled through the App Store. Open iOS Settings → Apple ID → Subscriptions, or go to Settings → Manage subscription in the app.
How do I delete my account?
In the app, go to Settings → Delete my account. This permanently removes your PlatePal account and associated data from our servers.
How do I change my meal preferences?
Open the app and head to your preferences to update your store, household size, budget, cuisines, dietary needs, cooking days, and kitchen equipment anytime.